IT Support Apprentices work with cutting-edge technology to keep our business running smoothly by resolving hardware, software, server and infrastructure issues, for our operations network. Apprentices support information technology assets, executing a variety of technical standard operating procedures on hardware, operating systems, or enterprise application software typically in a single location or site.

In addition to growing their technical knowledge and skills, apprentices will have opportunity to develop key and complementary soft skills required within a business environment for example effective communication and teamwork, managing stakeholder relationships, consultancy within a technology context and presentation skills. This blend of technical and interpersonal skills provides a balanced learner journey.

The delivery of the academic programme is facilitated by the training provider using online learning and resources, classroom sessions and 1:1 coaching. Apprentices will complete a series of modules related to specific topics and undertake discovery, practical and application activities to learn, embed and practice their learning. Each individual develops a portfolio of evidence to demonstrate their competence and will undertake a work-based project where they further apply their learning from the modules studied.

Learners are supported throughout the apprenticeship by their training provider learning consultant, the Amazon apprenticeship team, their line manager and buddies/mentors from the IT function.