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IT Support Apprentice

Coventry, Swindon, Kegworth, Doncaster, Tilbury, Milton Keynes, Dunstable, Middlesbrough (other locations considered)
Programme Length
18 months
Programme Level
Level 3
Minimum Entry Requirements
3 x GCSE’s at grade 4-9 (A-C) or above (or equivalent) including Maths and English
Qualification Gained
Information Communications Technician (Support Technician pathway) apprenticeship standard along with MD100, CCNA, ITIL4f vendor qualifications
Working Pattern
40-hour working week which could include weekend and or night shift working. Typical shift patterns are Sunday to Wednesday days or nights and Wednesday to Saturday days or nights.
Office Type
Fulfillment Centre.
Training Breakdown
4 modules (Core IT Principle, Core Cloud & Networking Principles, Networking Architecture and Security, AWS, Azure & Advanced Networking Principles) using online learning together with live interaction (virtual and face to face classroom) culminating in an independent End Point Assessment.
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IT Support Apprentices work with cutting-edge technology to keep our business running smoothly by resolving hardware, software, server and infrastructure issues, for our operations network. Apprentices support information technology assets, executing a variety of technical standard operating procedures on hardware, operating systems, or enterprise application software typically in a single location or site.

In addition to growing their technical knowledge and skills, apprentices will have opportunity to develop key and complementary soft skills required within a business environment for example effective communication and teamwork, managing stakeholder relationships, consultancy within a technology context and presentation skills. This blend of technical and interpersonal skills provides a balanced learner journey.

The delivery of the academic programme is facilitated by the training provider using online learning and resources, classroom sessions and 1:1 coaching. Apprentices will complete a series of modules related to specific topics and undertake discovery, practical and application activities to learn, embed and practice their learning. Each individual develops a portfolio of evidence to demonstrate their competence and will undertake a work-based project where they further apply their learning from the modules studied.

Learners are supported throughout the apprenticeship by their training provider learning consultant, the Amazon apprenticeship team, their line manager and buddies/mentors from the IT function.
“I chose an apprenticeship over university or work because I can study towards my qualifications, gain practical knowledge and also earn money at the same time.”
Camila – Advanced Mechatronics Apprentice



Ready to live your best life?

Apply today. Roles are available throughout the UK, across our Operations and Corporate offices.