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Are you a practical person who would enjoy maintaining buildings and facilities, ensuring everything runs smoothly? Would you enjoy keeping facilities safe, functional, and well-maintained?
In this role, you'll play an active role in providing facilities services support to customers and facility management departments. This may include services such as security, maintenance and engineering, cleaning, catering, front-of-hour logistics, and post-room services.
| Location | London and surrounding areas |
| Programme Duration | 18 months |
| Qualification & Level | Level 2 Apprenticeship - Facilities services operative |
| Weekly Working Hours | Apprentices will work a 40-hour working week Monday to Friday |
| Office Type | The positions will be based in a Corporate Office |
| Training Breakdown | Blended and Work-based Learning. Including, Face to Face workshops, digital learning and self-study. |
| Required Skills & Qualifications | Candidates will need to be 18 years or over before the start date and have the right to live and work in England. For the apprenticeship program we prioritise applicants eligible to government funding for their apprenticeship and for this you need to:
You must NOT already have a qualification in a similar subject at the same or higher level than this apprenticeship |
What are the core components of this apprenticeship?
During your apprenticeship, you will acquire valuable skills and knowledge, including:
Compliance: Adhering to relevant legislation, organisation policies, and procedures.
Health & Safety: Complying with health and safety policies and procedures to address risks, hazards, and threats.
Customer Service: Providing high-quality customer service to internal and external clients for effective facilities service delivery.
Sustainability: Contributing to sustainable practices within the facilities management operations.
Continuous Improvement: Gathering information and data to support continuous improvement initiatives.
Facilities Project Support: Assisting with the delivery of facilities management projects.
Communication & Collaboration: Developing strong relationships and working effectively in a team environment.
Problem-Solving: Demonstrating an interest in problem-solving and a customer-centric mindset.
What will I learn as I progress through my course?
- Facilities Management Operations: Understanding the end-to-end processes and workflows involved in managing a range of facilities services.
- Asset Maintenance & Engineering: Developing skills in the maintenance, repair, and improvement of building systems and infrastructure.
- Security & Risk Management: Implementing effective security measures and managing potential risks to people, property, and premises.
- Sustainability & Environmental Impact: Enhancing your knowledge of sustainable facilities management practices and environmental regulations.
- Customer Relationship Management: Improving your ability to listen, respond to, and exceed the expectations of internal and external customers.
- Performance Measurement: Utilizing data and analytics to track, report, and optimize the delivery of facilities services.
- Project Management: Contributing to the planning, coordination, and successful completion of facilities management projects.
- Professional Development: Expanding your technical skills, industry knowledge, and leadership capabilities.
What qualifications will I gain?
Level 3 Apprenticeship - Facilities Services Operative
What are my career prospects after graduating?
Your journey as a Facilities Service Operator Apprentice opens the door to a variety of exciting career opportunities, including roles such as:
Facilities Coordinator / Building Maintenance Technician / Facilities Service Supervisor / Security Operations Officer / Sustainability & Energy Management Specialist / Facilities Project Coordinator
Successful apprentices may also choose to progress on to a higher level qualification or vocationally related programmes.
Application Process and Timeline
(Applications open 1st November 2024)
(Assessment centres for this role are expected to take place between Feb - May 2025)
(The start date for this programme is July 2025)
