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Are you passionate about technology, a natural problem-solver and eager to play a crucial role in ensuring the smooth operation of an organisation's information and communication systems?
In this role, you'll be responsible for delivering efficient operation and control of the IT and/or telecommunications infrastructure that is vital to supporting the information systems needs of our organisation. Working alongside experienced ICT professionals, you'll develop a diverse set of skills to troubleshoot and resolve issues, ensuring our systems and services remain secure, resilient, and aligned with business requirements.
| Location | London and surrounding areas |
| Programme Duration | 18 months |
| Qualification & Level | Level 3 Apprenticeship - Information communications technician |
| Working Hours | Apprentices will work a 40-hour working week Mon to Fri |
| Office Type | The positions will be based in a Corporate Office. |
| Training Breakdown | Blended and Work-based Learning. Including, Face to Face workshops, digital learning and self-study. |
| Required Skills & Qualifications | For the apprenticeship programme we prioritise applicants eligible to government funding for their apprenticeship and for this you need to:
PLEASE NOTE: This position is a 18 month fixed-term contract. You must NOT already have a qualification in a similar subject at the same or higher level than this apprenticeship |
What are the core components of this apprenticeship?
As an ICT Apprentice, you'll gain hands-on experience and training in areas such as:
Customer Support: Interpreting and prioritising customer requirements, providing remote or in-person technical support.
Fault Diagnosis and Resolution: Applying tools and techniques to diagnose and rectify system and software issues.
System Installation and Configuration: Installing, configuring, and maintaining computer systems and network environments.
Cybersecurity: Implementing security measures to protect against cyber threats and monitor system performance.
Communication Systems: Establishing and deploying digital communication or telecommunications systems.
Stakeholder Management: Communicating effectively with stakeholders at all levels, managing escalations.
Professional Development: Continuously expanding your technical knowledge and skills.
What will I learn as I progress through my course?
- Configuring, maintaining, and troubleshooting complex network infrastructure, as well as communication systems and equipment
- Applying structured methodologies to plan, execute, and deliver IT projects.
- Ensuring IT systems and operations comply with industry standards and guidelines
- Working closely with teams across the organisation to align IT services with business needs and objectives
- Interpreting customer issues, providing timely troubleshooting and problem resolution
What qualifications will I gain?
Level 3 Apprenticeship - Information Communications Technician
What are my career prospects after graduating?
Your journey as an ICT Apprentice opens the door to a variety of exciting career opportunities, including roles such as:
IT Support Technician / Network Administrator / Systems Administrator / Telecommunications Engineer / IT Project Coordinator
Successful apprentices may also choose to progress on to higher-level qualifications or related programs.
Application Process and Timeline
(Applications open 1st November 2024)
(Assessment centres for this role are expected to take place between Feb - May 2025)
(The start date for this programme is July 2025)
