Are you passionate about technology, a natural problem-solver and eager to play a crucial role in ensuring the smooth operation of an organisation's information and communication systems?

In this role, you'll be responsible for delivering efficient operation and control of the IT and/or telecommunications infrastructure that is vital to supporting the information systems needs of our organisation. Working alongside experienced ICT professionals, you'll develop a diverse set of skills to troubleshoot and resolve issues, ensuring our systems and services remain secure, resilient, and aligned with business requirements.

What are the core components of this apprenticeship?

Amazon apprenticeship schemes are aimed at people who have a passion for learning and want to start a career now – or possibly retrain in a new direction. To be successful you will need to be committed to your own development and be prepared to make the most of the opportunities, practical experience and qualifications given to you.

Amazon is a 24/7 operation, you must have flexibility in working hours and shift patterns to provide cover for operational requirements as this role may include working weekends and/or night shifts.

You will build your skills over an 18-month period starting in September 2025, which will help you develop personally and professionally. Your apprenticeship will be made up of;

• Virtual classroom/virtual based training to cover knowledge,
• On-the-job training in an Amazon Fulfilment Centre
• Online learning
• Mentoring from IT team members

Key job responsibilities:
As a working student your primary focus is to complete your apprenticeship studies by learning and developing your skills, knowledge and behaviours to work towards successful graduation. You will be set objectives and goals by your training provider and line manager to support your studies.

A day in the life:
As an IT Support Apprentice at Amazon, you’ll gain a vast range of useful experiences and skills working with cutting-edge technology to keep our business running smoothly by resolving hardware, software, server and infrastructure issues, for our operations network.

What will I learn as I progress through my course?

You will work alongside the team supporting with day to day tasks learning how IT works at Amazon and delivers for its customers. As your knowledge and skills increase over the duration of the scheme you will have opportunities to be part of projects and initiatives, making a difference for customers.

The on the job experience will help you build a portfolio of evidence towards your apprenticeship. You will be given dedicated time to focus on your studies to help you stay on track and work towards successfully completing your qualifications. Once you have successfully completed you will be able to apply for relevant roles within the Operations Technology Solutions function.

You will attend a number of workshops across the duration of the apprenticeship, workshops will involve online virtual tutor led delivery by a training provider. You may also have opportunity to undertake internal training courses to support you in developing Amazon related skills and knowledge.
Modules will include:

• Introduction and Core ICT principles
• Core Networking Principles
• Windows Operating Fundamentals
• AWS Cloud Modern Workplace Administration & Advance IT Principles
  

What qualifications will I gain?

Level 3 Apprenticeship - Information Communications Technician (Support Technician pathway)