Applications now open (Click below to apply):
Are you passionate about technology and eager to learn how to keep complex systems running smoothly?
Join us as an IT Support Apprentice and play a key role in maintaining the technology that powers Amazon’s operations.
In this role, you’ll work alongside experienced IT professionals to deliver reliable, secure, and efficient support across a range of hardware, software, and network systems. You’ll develop the skills to troubleshoot and resolve technical issues, maintain critical infrastructure, and ensure our systems meet business needs - all while working towards your Level 3 Information Communications Technician apprenticeship.
About the role
As an IT Support Apprentice, you’ll be based in one of Amazon’s UK fulfilment centres, working alongside experienced IT professionals to ensure our technology operates effectively every day.
You’ll gain experience in:
- Diagnosing and resolving technical issues across multiple platforms.
- Installing, configuring, and maintaining computers, servers, and network equipment.
- Supporting end-users with hardware, software, and connectivity challenges.
- Monitoring and maintaining system security and performance.
- Collaborating with local and global IT teams on improvement projects.
This is a hands-on role where no two days are the same - you’ll learn how to keep complex systems running efficiently and develop real technical problem-solving skills in a fast-moving environment.
Eligibility requirements
To be eligible for this apprenticeship, you must:
- Be 18 years or older before the start date (September 2026)
- Have the right to live and work in England for the duration of the programme
- Have lived in the UK or EEA for the last 3 years
- Not be enrolled on another government-funded course ending August 2026 or later
- Hold at least 3 GCSEs (or equivalent) at grade 4 (C) or above in any subject
- Hold GCSE English and Maths (or equivalent) at grade 3 (D) or above
- Not already hold a qualification in a similar subject at the same or higher level
Please note: you may occasionally need to travel to a training centre as part of your off-the-job learning.
Programme Details
| Duration | 18 months |
| Apprenticeship level | Level 3 |
| Qualification | Information Communications Technician Apprenticeship |
| Environment | Amazon Fulfilment Centre – IT Support team |
| Working Hours | 40 hours per week (includes evening, weekend and possible night shifts work) |
| Learning Format | Mix of on-the-job training, online study, and mentoring |
| Start Date | September 2026 |
Who We’re Looking For
We’re looking for curious, reliable, and motivated individuals with a passion for technology and helping others.
You’ll do well in this programme if you:
- Enjoy problem-solving and hands-on technical work
- Communicate clearly and work well in a team
- Stay calm under pressure and think logically when troubleshooting
- Have an interest in how technology supports business operations
- Are keen to learn new skills and continuously develop
- You don’t need prior IT experience - just enthusiasm and a willingness to learn.
Career Progression
Upon completing your apprenticeship, you’ll be qualified for role IT Technician.
With experience, you can continue to progress into specialist or leadership roles across Amazon’s vast operations network, supporting innovation and reliability in our global technology systems.
Application Process and Timeline
(Applications for this role are open on a rolling basis and will close when we have enough applications — we advise applying early to avoid disappointment.)
