Are you passionate about technology and a natural problem-solver, eager to play a crucial role in keeping an organisation's systems running smoothly?
If so, we have an exciting opportunity for you to join Amazon as an IT Apprentice.
In this role, you'll help deliver the efficient operation of the IT and telecommunications infrastructure that keeps our business running. Working alongside experienced ICT professionals, you'll learn to troubleshoot and resolve issues, keeping our systems and services secure, resilient and aligned with what the business needs.
Throughout your apprenticeship you'll build a broad technical foundation, from network management and cloud services to virtualisation and telecommunications. You'll also develop the communication and organisational skills that turn a capable technician into a trusted team member. We move fast, fail fast and fix faster, so you'll be encouraged to dig in and take ownership early.
A day in the life can involve:
- Interpreting and prioritising customer requirements, providing remote or in-person support to resolve issues
- Diagnosing and rectifying faults with the right tools and techniques, documenting clearly and escalating complex problems as needed
- Installing and configuring computer systems, performing software upgrades and maintaining network environments
- Monitoring system performance and applying security measures to protect against cyber threats
- Establishing and deploying digital communication or telecommunications systems, using diagnostic equipment as required
- Communicating with stakeholders at all levels, keeping them informed and managing escalations
- Maintaining a safe, secure working environment in line with health and safety protocols
How you'll learn
Here at Amazon, it's in our nature to learn and be curious. Within this apprenticeship you'll put newfound knowledge into practice every day, supported by first-class coaching, tailored development and rewarding work that will empower you to reach new heights and build the future you envision.
You'll gain a vast range of experiences and skills while working towards the Level 3 Information Communications Technician apprenticeship standard. As a working student, your focus is to complete your studies in your 20% off-the-job time, developing the skills, knowledge and behaviours to work towards successful graduation. Your training provider and manager will set you objectives and goals to support your studies.
You'll build your skills over an 18-month period, starting in September. Your apprenticeship will combine classroom/virtual-based training to cover knowledge, on-the-job training at your Amazon base location, online learning, and mentoring from our experienced team members.
Eligibility requirements
To be eligible for this apprenticeship, you must:
- Be 18 years or older before the start date (September 2027)
- Have the right to live and work in England for the duration of the programme
- Have lived in the UK or EEA for the last 3 years
- Not be enrolled on another government-funded course ending August 2027 or later
- Hold at least 3 GCSEs (or equivalent) at grade 4 (C) or above in any subject
- Hold GCSE English and Maths (or equivalent) at grade 3 (D) or above
- Not already hold a qualification in a similar subject at the same or higher level
Please note: you may occasionally need to travel to a training centre as part of your off-the-job learning.
Programme Details
| Duration | 18 months |
| Apprenticeship level | Level 3 |
| Qualification | Information Communications Technician Apprenticeship |
| Environment | Amazon corporate office, IT team |
| Working Hours | 40 hours per week (includes evening, weekend and possible night shifts work) |
| Learning Format | Mix of on-the-job training, online study, and mentoring |
| Start Date | September 2027 |
Who We’re Looking For
We’re looking for curious, reliable, and motivated individuals with a passion for technology and helping others.
You’ll do well in this programme if you:
- Enjoy problem-solving and hands-on technical work
- Communicate clearly and work well in a team
- Stay calm under pressure and think logically when troubleshooting
- Have an interest in how technology supports business operations
- Are keen to learn new skills and continuously develop
- You don’t need prior IT experience - just enthusiasm and a willingness to learn.
Career Progression
When you complete your apprenticeship, you'll be qualified for an IT Technician role. With experience, you can progress into specialist or leadership roles across Amazon, supporting innovation and reliability in our global technology systems.
Your career isn't a straight path. It's a journey you build as you go. A universe of opportunity awaits, and your next adventure starts here.
Application Process and Timeline
(Applications for this role are open on a rolling basis and will close when we have enough applications - we advise applying early to avoid disappointment.)
